Please MAKE SURE to review your order before ordering. Changes are hard to be made after orders
has been placed due to the high amount of orders we receive daily. IF you do have changes on
your order, it may delay your shipment further than the below stated timelines.
Please allow 24 Hours for your packaged to be shipped.
Return Policy - Please allow extra time for your returns to be reviewed and processed.
• Returns for DEFECTIVE product(s) will be accepted within 180 Days of purchase
• All returns MUST include the original invoice and/or reference number corresponding to the defective product(s).
• All returns MUST include original packaging and original pieces for a full refund. Any contents without its original packaging will be denied.
• No returns on CLEARANCE and AUCTION product(s). Product(s) will be denied.
• No returns on ANY devices containing liquids/e-juice. This includes but is not limited to disposables, closed-pod systems, e-juice bottles. Product(s) will be denied.
• No returns on NON-DEFECTIVE product(s). Product(s) will be denied.
• Customers will need to provide a shipping label for any denied product(s). If the shipping label is not provided within 30 days, the product(s) will be disposed of.
RECEIVED EXPIRED OR WRONG INHOUSE PRODUCT?
If we shipped the incorrect or expired product please follow the steps below:
1. Fill out our customer support form within 5-7 business days of delivery.
2. To be eligible, your item must be unused, in its original packaging, and in the condition of which it was received.
RECEIVED EXPIRED OR WRONG PRODUCT FROM OUR VENDORS?
If you received a wrong or expired product from one of our vendors please follow these steps below:
1. Must contact us within 5-7 days of receiving your item.
- To be eligible, your item must be unused, in its original packaging, and in the condition of which it was received.
LOOKING TO RETURN A PRODUCT OR A REFUND?
Please see: Return Policy.